Privacy Policy

1. Overview

PCPlanet Technologies® ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, services, applications, and any related communications. By using our services, you consent to the data practices described in this statement.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, industry, business requirements
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment method details (processed securely by third-party processors)
• Communication Records: Records of our communications with you, including support tickets and inquiries

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: Approximate geographic location (IP-based)
• Technical Data: Log files, error reports, performance metrics

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and referral sources
• Social media platforms (if you connect your accounts)
• Public databases and marketing partners
• Analytics and advertising services

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information for the following purposes:

• Service Delivery: Providing IT support, web development, and outsourcing services
• Account Management: Creating and managing your account, processing payments
• Communication: Responding to inquiries, providing updates, customer support
• Service Improvement: Analyzing usage patterns to enhance our services
• Security: Protecting against fraud, unauthorized access, and security threats
• Legal Compliance: Meeting legal obligations and regulatory requirements

3.2 Marketing Communications

With your consent, we may use your information to:

• Send promotional emails about our services and special offers
• Provide personalized content and recommendations
• Invite you to events, webinars, and industry updates

3.3 Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: Where you have provided explicit consent
• Contract Performance: To fulfill our service agreements
• Legitimate Interest: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 When We Share Information

We may share your personal information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services
• Business Partners: Trusted partners for joint service delivery (with your consent)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: Any other sharing with your explicit consent

4.2 Service Providers

We work with carefully selected service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and financial services
• Email delivery and communication platforms
• Analytics and performance monitoring
• Customer support and help desk services

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access
• Network Security: Firewalls, intrusion detection, and monitoring
• Regular Audits: Security assessments and penetration testing
• Employee Training: Regular privacy and security awareness training
• Incident Response: Documented procedures for security incident handling

5.2 Data Centers and Infrastructure

Our data is hosted in secure, certified data centers with:

• 24/7 physical security and monitoring
• Redundant power and network connectivity
• Environmental controls and disaster recovery
• Industry certifications (ISO 27001, SOC 2)

5.3 Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable law.

6. Data Retention

6.1 Retention Periods

We retain personal information for different periods based on the type of data and purpose:

• Account Information: Duration of service + 3 years (Service delivery, legal compliance)
• Financial Records: 7 years (Tax and accounting requirements)
• Communication Records: 3 years (Customer support, dispute resolution)
• Marketing Data: Until consent withdrawal (Marketing communications)
• Website Analytics: 26 months (Performance analysis)

6.2 Data Deletion

When retention periods expire or upon your request (where applicable), we securely delete or anonymize your personal information using industry-standard methods.

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests or for marketing

7.2 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

7.3 CCPA Rights (California Residents)

California residents have specific rights under CCPA, including the right to know what personal information is collected and the right to opt-out of sale (we do not sell personal information).

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

We use the following types of cookies and similar technologies:

• Essential Cookies: Website functionality, security (Session or 1 year)
• Analytics Cookies: Website performance, usage statistics (2 years)
• Functional Cookies: User preferences, personalization (1 year)
• Marketing Cookies: Targeted advertising, campaign tracking (1-2 years)

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8.3 Third-Party Analytics

We use Google Analytics and other analytics services to understand website usage. These services have their own privacy policies and opt-out options.

9. Third-Party Services

9.1 Integration Partners

Our services may integrate with third-party platforms and services, including:

• Cloud storage and hosting providers
• Payment processors and financial institutions
• Social media platforms
• Communication and collaboration tools
• Marketing and analytics platforms

9.2 External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

9.3 Social Media

Social media features on our website may collect information about your visit. These features are governed by the privacy policies of the respective social media companies.

10. Changes to This Privacy Policy

10.1 Updates and Notifications

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

10.2 Material Changes

For material changes that significantly affect your privacy rights, we will:

• Provide prominent notice on our website
• Send email notifications to registered users
• Allow a reasonable period for review before implementation
• Obtain consent where required by law

10.3 Continued Use

Your continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you may discontinue using our services.