Terms & Conditions

1. Acceptance of Terms

Welcome to PCPlanet Technologies® ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, services, and any related applications or platforms (collectively, the "Services") operated by PCPlanet Technologies.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Services.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company" or "PCPlanet" refers to PCPlanet Technologies®, a technology services provider.
• "Services" refers to all IT support, web development, digital marketing, and outsourcing services provided by the Company.
• "Client" or "You" refers to the individual or entity using our Services.
• "Website" refers to our online platform accessible at our domain.
• "Content" refers to all text, images, videos, code, and other materials provided through our Services.
• "Personal Data" refers to any information relating to an identified or identifiable natural person.

3. Our Services

3.1 Service Categories

PCPlanet Technologies provides the following categories of services:

• IT Support Services: 24/7 technical support, system administration, cloud solutions
• Web Development: Custom website development, e-commerce platforms, web applications
• Digital Marketing: SEO optimization, paid advertising, social media marketing
• Outsourcing Services: Customer support, virtual assistance, data entry

3.2 Service Availability

We strive to provide our Services with maximum uptime and availability. However, we do not guarantee uninterrupted access and may suspend Services for maintenance, upgrades, or emergency repairs.

4. User Responsibilities

4.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Prohibited Uses

You agree not to use our Services for any of the following prohibited activities:

• Violating any applicable laws or regulations
• Infringing upon intellectual property rights
• Distributing malware, viruses, or harmful code
• Attempting to gain unauthorized access to our systems
• Engaging in spam, phishing, or fraudulent activities
• Harassing, threatening, or defaming others

4.3 Content Responsibility

You are solely responsible for any content you provide to us, including its accuracy, legality, and compliance with applicable laws.

5. Payment Terms

5.1 Pricing and Fees

Service fees are as quoted in your specific service agreement or as displayed on our website. All prices are subject to change with 30 days' notice.

5.2 Payment Methods

We accept various payment methods including credit cards, bank transfers, and digital payment platforms. Payment terms are typically:

• One-time projects: 50% upfront, 50% upon completion
• Monthly services: Payment due at the beginning of each billing cycle
• Hourly services: Invoiced monthly with NET 15 payment terms

5.3 Late Payments

Late payments may result in service suspension and additional fees. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month.

6. Intellectual Property

6.1 Our Intellectual Property

All content, trademarks, logos, and intellectual property related to PCPlanet Technologies remain our exclusive property unless explicitly transferred through a written agreement.

6.2 Client Intellectual Property

We respect your intellectual property rights. Any content or materials you provide remain your property, and we will use them solely for providing the agreed Services.

6.3 Work Product

For custom development projects, intellectual property rights in the final deliverables transfer to the client upon full payment, unless otherwise specified in the service agreement.

7. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

7.1 Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

7.2 Data Processing

We process personal data in accordance with applicable data protection laws, including GDPR and CCPA where applicable.

8. Limitations of Liability

8.1 Disclaimer of Warranties

Our Services are provided "as is" and "as available" without any warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

8.2 Limitation of Damages

To the maximum extent permitted by law, PCPlanet Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or business interruption.

8.3 Maximum Liability

Our total liability for any claim arising from or related to these Terms shall not exceed the amount paid by you for the specific Services giving rise to the claim in the 12 months preceding the claim.

9. Termination

9.1 Termination by Either Party

Either party may terminate the service agreement with 30 days' written notice, except for month-to-month services which may be terminated with 15 days' notice.

9.2 Immediate Termination

We may immediately terminate or suspend your access to our Services if you breach these Terms or engage in prohibited activities.

9.3 Effects of Termination

Upon termination, your right to use the Services will cease immediately. We will provide reasonable assistance in data migration during a 30-day transition period.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where PCPlanet Technologies is incorporated, without regard to conflict of law principles.

10.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through good faith negotiations. If unresolved, disputes may be submitted to binding arbitration or appropriate courts in our jurisdiction.

10.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or prominent website notice. Continued use of our Services constitutes acceptance of modified Terms.