SUBMISSION OF PLAN ORDERS; SERVICE PLANS
You may order Services by submitting Plan Orders through the pcplanet Portal or by calling pcplanet. Once pcplanet accepts the Plan Order submitted by you, then you will receive an email from pcplanet at the email address that you provide or have provided to pcplanet as part of the Registration Process for the Services. pcplanet is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by pcplanet of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, pcplanet will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, pcplanet will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to pcplanet’s Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 1- 888-406-4114. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by pcplanet on behalf of pcplanet Technical Services Private Limited. pcplanet has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have fee including, but not limited to "Service Fee" and/or "Activation Fee" payable either on an annual basis ("Annual Payment Plan") or on a monthly basis ("Recurring Payment Plan"). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly installments of the Service Fee, payable over a one (1) year payment term, You shall be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one, two or three years ("Term Plan"). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other pcplanet services ("Bundle Discount"). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the pcplanet services you were required to purchase to receive the special rate as notified to pcplanet; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.
PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
NO UNLAWFUL OR PROHIBITED USE
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION:
Though pcplanet has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to pcplanet’S "fair use" policy. Under this policy, if at any time, in pcplanet’S sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then pcplanet reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, pcplanet reserves the right to suspend or terminate any Subscription Services of any Subscriber that pcplanet, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to pcplanet; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
pcplanet may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with pcplanet’S employees and others as appropriate to your Service under a Plan Order (each a "Communication Service" and collectively "Communication Services"). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
USE OF COMMUNICATION SERVICES
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
1.Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
2.Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
3.Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information.
4.Upload, or otherwise make available, files that contain images, photographs, service or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.
5.Use any material or information, including images or photographs, which are made available through the Materials in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.
6.Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar service or programs that may damage the operation of another's computer or property of another.
7.Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.
8.Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner.
9.Falsify or delete any proprietary rights notices, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded.
10.Restrict or inhibit any other user from using and enjoying the Communication Services.
11.Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
12.Harvest or otherwise collect information about others, including e-mail addresses.
13.Violate any applicable laws or regulations.
14.Create a false identity for the purpose of misleading pcplanet or others.
15.Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Materials or other user or usage information or any portion thereof.
pcplanet has no obligation to monitor the Communication Services. However, pcplanet reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. pcplanet reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.
pcplanet reserves the right at all times to disclose any information as pcplanet deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in pcplanet' s sole discretion. Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
You may not create hyperlinks to any portion of the pcplanet Portal, nor any Materials or Software posted therein.
GUESTS; LIMITED LICENSE TO USE OF pcplanet PORTAL
If you are not currently subscribed for a Service, then you are regarded as a "Guest". Usage of the pcplanet Portal by current pcplanet customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a "Guest".
As a Guest you may use the pcplanet Portal and Materials specifically designated as available to guests on the pcplanet Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by pcplanet, (b) registering with pcplanet and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.
LIMITED LICENSES TO USE THE pcplanet PORTAL, MATERIALS AND SOFTWARE
As permitted through a Service, you may use Materials and Software posted on the pcplanet Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
GENERAL LICENSE RESTRICTIONS
Any other use of the pcplanet Portal, Services, Materials or Software, other than as explicitly permitted by pcplanet is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to pcplanet and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.
In connection with obtaining Services, you agree that you will:
1.Cooperate with the pcplanet Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician's instructions. You must confirm that the following conditions are true:
1.The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
2.You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
3.The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with pcplanet support personnel.
2.Software/Data Backup: You understand and agree that pcplanet shall under no circumstance be responsible for any lost or corrupted software or data. pcplanet strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
3.Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify pcplanet immediately of any unauthorized use of your account or any other breach of security. pcplanet will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by pcplanet or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES
You hereby acknowledge that circumstances outside of pcplanet’S reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in pcplanet’S ability to schedule a support session. You hereby release pcplanet from any and all liability, and agree that pcplanet shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
pcplanet or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
EXCLUSIONS FROM "SERVICES"
"Services" shall not include the following:
1.any item or activity not covered by the terms of a Plan Order;
2.service beyond the duration limitations identified in your Plan Order;
3.problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control;
4.Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan;
5.Problems that may and do result from:
1.External causes such as accident, abuse, misuse, or problems with electrical power;
2.Usage that is not in accordance with product instructions provided by manufacture;
3.Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or
4.Problems caused by using accessories, parts, or components not compatible with the product.
5.Non Compliance with the pcplanet technician instructions for resolving the query. <
NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE pcplanet PORTAL, OR THROUGH A SERVICE
For your convenience, pcplanet may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement ("EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.
The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No logo, graphic, sound or image from any pcplanet Web site may be copied or retransmitted unless expressly permitted by pcplanet.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
END USER LICENSE AGREEMENTS (EULA) - GENERALLY
In connection with our Service, we may provide to you, the use of certain software which is owned by pcplanet or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.
The Software may be accompanied by a EULA from pcplanet or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
EULA FOR pcplanet SOFTWARE
With regard to any Software made available to you by pcplanet through the pcplanet Portal for which your acceptance of a separate license agreement is not required ("pcplanet Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by pcplanet to use the pcplanet Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the pcplanet Software. You agree that the pcplanet Software is the confidential and proprietary information of pcplanet or its third party licencors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not DE-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the pcplanet Software, or otherwise reduce the pcplanet Software to a human readable form, modify, rent, lease, loan, use for time sharing or service bureau purposes, reproduce, sub-license or distribute copies of the Software, or otherwise transfer the pcplanet Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the pcplanet Software. You acknowledge that this license is not a sale of intellectual property and that pcplanet or its third party licencors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the pcplanet Software and related documentation, as well as any corrections, updates and upgrades. The pcplanet Software may be used only in the country of residence at the time of acceptance of these terms for use of the pcplanet Software. Export of the pcplanet Software is strictly prohibited.
THIRD PARTY PRODUCTS
As part of the Services, pcplanet may suggest that you acquire, install and use certain third party software or services ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether pcplanet assists you in the acquisition, installation, and/or use of Third Party Software. pcplanet has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
Your license to the pcplanet Software shall remain in full force and effect unless and until terminated by pcplanet, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the pcplanet Software and immediately delete the pcplanet Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
THIRD PARTY AGREEMENTS
As part of the Services, pcplanet may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that pcplanet may elect to make available from time to time. Violation of such third party provider's terms of service may, in pcplanet’S sole discretion, result in the termination of your customer account and use of service.
LIMITED SERVICE WARRANTY
pcplanet DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW pcplanet TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.
SOME OF THE pcplanet SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT
pcplanet AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. pcplanet AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. pcplanet AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.
IN NO EVENT SHALL pcplanet AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
LIMITATION OF LIABILITY
Notwithstanding anything to the contrary in no event shall pcplanet be liable to you in excess of the amounts actually paid by you to pcplanet under the Plan Order that is the subject of the dispute. .
LIMITATIONS ON ACTIONS
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
TERM AND TERMINATION
pcplanet at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of pcplanet: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, pcplanet’S network, or the use and enjoyment of pcplanet’S other users; (c) pcplanet receives an order from a court to terminate the Service you are availing ; (d) if pcplanet for any reason ceases to offer the Service; (e) if you are no longer a pcplanet customer, or (f) pcplanet determines that you are abusing the Service. pcplanet, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.